Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any delivery return request that falls outside of our stated policy will not be entertained.
- Customers are required to send in a written notice via email to us within 3 days of receiving the item for a valid exchange or return
- Item returned must reach our premises within a week from date of informing us
- Items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return
Customers are required to e-mail us the RETURN DETAILS as below:
Email: (e.g. firstname.lastname@example.org)
Sales Order Number : (the order number for the item that you want to send back)
Reason: (e.g. stain item/button missing) MUST ATTACH IMAGE
Tracking Number: (your courier company tracking number)
Replacement Item: (tell us the item that you want to replace e.g. PL033)
- The return and replacement shipping fee will be borne by us provided the return and replacement is due to Damaged or Stained item
- Any exchange of item is subject to the same design and color only
- If customer received a damaged item and requested for a different design or color as replacement, the return and replacement shipping fee will be borne by the customer.
- We reserve full right to reject any returned goods not meeting the stipulated Stock Return Policy
- Items that are terribly damaged or stained
- If the quality, design, and size of item are far from your customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by the customer
- MINOR LOOSE THREADS, IRREGULAR FOLD OR WRINKLE PRODUCED BY CRUMPLING, COLOR DIFFERS SLIGHTLY FROM THE PICTURES SHOWN ONLINE
- ITEM DESIGN IS SLIGHTLY DIFFERENT FROM THE PICTURE DISPLAYED (E.G. COLOR)
- RETURN OR EXCHANGE IS NOT ALLOWED IF SIZE MEASUREMENT DIFFERS ABOUT 1-3CM
- SALES ITEMS IS NOT RETURNABLE UNLESS IT IS A DAMAGED ITEM
* Please take note that all measurements, color shown are for reference purposes only, sometimes it might be slightly different in 1-3cm, and the color shown on different type of monitors may be slightly different. If you are very particular on this you may choose not to order from us to avoid further dispute and argument
Our working hours are weekdays from 830am to 5pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.